+44 (0) 207 359 9880
| Duration: | One Day | |||||||||||||||
| Public Course: | £325 + VAT | |||||||||||||||
| Individual tuition: | £495 + VAT | |||||||||||||||
| Course Times: | 10am - 4.30pm | |||||||||||||||
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Communicating Effectively at Work
The ability to influence others, build relationships, manage conflict and communicate your thoughts effectively are vital skills in todays working environment. This course uses a combination of case studies and practical exercises to help you develop the key skills required to communicate your thoughts and views effectively at work
Who should attend
This course has been designed for anyone who would like to improve their communication skills at work with colleagues, and those who they report to and who report into them.
Key Topics
The principles of effective communication
Being assertive, being positive and influencing others
Rights and responsibilities
Providing feedback
Communicating with difficult people
Course Content
| The principles of effective communication What is communication How people communicate both verbally and non verbally Understanding different behaviour types: passive, aggressive and assertive behaviour Why assertive behaviour is vital for communication to be effective Being assertive, being positive and influencing others Understanding how you currently communicate Changing the way you interact with work colleagues or clients to maximise your influence Stating your views Why and when to explain your motives and reasoning Using incentives and establishing expectations Using open or closed questions Building common ground Influencing outcomes by changing your internal frame of mind Rights and responsibilities Understanding your rights and responsibilities at work Providing feedback How to give constructive feedback Getting more from people you work with Changing the way you are managed Positive means productive Avoiding unneccesary confrontation Communicating with difficult people Developing strategies and techniques for communicating and dealing effectively with difficult situations Dealing with aggressive or difficult people Practical exercises |