Communicating Effectively at Work

Tweet

The ability to influence others, build relationships, manage conflict and communicate your thoughts effectively are vital skills in today's working environment.

This course uses a combination of case studies and practical exercises to help you develop the key skills required to communicate your thoughts and views effectively at work.

Pre-Course Requirements

You need no previous experience to attend this course.

• The principles of effective communication
  • What is communication?
  • Understanding verbal and non-verbal communication
  • The difference between passive, aggressive and assertive behaviour
  • Why assertive behaviour is vital for effective communication
  
  Improving your existing communication skills
  • Understanding whether you are communicating effectively
  • Influencing outcomes by changing your internal frame of mind
  
  Being assertive, being positive and influencing others
  • Changing the way you interact with work colleagues or clients to maximise your influence
  • Stating your views
  • Explaining your reasoning
  • Using incentives
  • Establishing expectations
  • Using open questions
  • Building common ground
• Rights and responsibilities
  • Understanding your rights and responsibilities at work
  
  Providing feedback
  • How to give constructive feedback
  • Getting more from people you work with
  • Changing the way you are managed
  • Positive means productive
  • Avoiding unnecessary confrontation
  
  Communicating effectively with difficult people
  • Developing strategies and techniques for communicating and dealing effectively with difficult situations
  • Dealing with aggressive or difficult people
  
  Practical exercises
  
  Questions and answers