Good Communication

One Day Course

Overview

The ability to influence others, build relationships, manage conflict and communicate your thoughts effectively are vital skills in today's working environment.

This course uses a combination of case studies and practical exercises to help you develop the key skills required to communicate your thoughts and views effectively at work. You need no previous experience to attend this course.

Public Course Dates & Pricing

22nd Nov 17 London Bridge £395 + VAT SOLD  OUT
21st Dec 17 London Bridge £295 + VAT SPECIAL  OFFER
9th Jan 18 London Bridge £395 + VAT RESERVE  NOW
9th Feb 18 London Bridge £395 + VAT RESERVE  NOW
6th Mar 18 London Bridge £395 + VAT RESERVE  NOW
6th Apr 18 London Bridge £395 + VAT RESERVE  NOW
  • Public Courses

    Maximum class size of five (the smallest in London) so you get the maximum amount of trainer time possible. You attend with delegates from other companies.

    A great, cost efficient way to learn, discounts are also available for group bookings.

    Discount Info
  • Private Courses

    One to one tuition or a private group with just your colleagues. Your choice of duration, content and location. We can train at one of our centres or onsite with you wherever you are located.

    We offer a free consultation service to help work out every detail and build the perfect course for you.

    Free Consultation

Course Outline

  • The principles of effective communication
    • What is communication?
    • Understanding verbal and non-verbal communication
    • The difference between passive, aggressive and assertive behaviour
    • Why assertive behaviour is vital for effective communication

    Improving your existing communication skills
    • Understanding whether you are communicating effectively
    • Influencing outcomes by changing your internal frame of mind

    Being assertive, being positive and influencing others
    • Changing the way you interact with work colleagues or clients to maximise your influence
    • Stating your views
    • Explaining your reasoning
    • Using incentives
    • Establishing expectations
    • Using open questions
    • Building common ground
  • Rights and responsibilities
    • Understanding your rights and responsibilities at work

    Providing feedback
    • How to give constructive feedback
    • Getting more from people you work with
    • Changing the way you are managed
    • Positive means productive
    • Avoiding unnecessary confrontation

    Communicating effectively with difficult people
    • Developing strategies and techniques for communicating and dealing effectively with difficult situations
    • Dealing with aggressive or difficult people

    Practical exercises

    Questions and answers

Who Are We?

LCMJ is the UK's leading writing and journalism training provider.

Our courses are aimed at business people and writers who need to develop their writing skills to communicate clearly and effectively.

London Bridge Centre

Unit 5,
Suffolk House,
127-129 Great Suffolk Street,
London
SE1 1PP

Discounts

Are you a freelancer or a registered charity?

You could qualify for up to
15% OFF
Tell us when you reserve.

Why Choose Us?

  • We know training inside out. We can advise you on all the options to make sure you get the best possible course.

  • Tell us you need to cancel 5 working days before your course and there’s no charge. Great for your peace of mind.

  • The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

  • We provide a lovely onsite lunch so you can relax. We won't send you out to the shops with a voucher.

Jo
The Football Association
20th Nov

The entire course was beneficial because everything we went through was applicable to why I wanted to do the course.